At Viran Jewels, every order is packed with care and quality checks before dispatch. Since our jewellery pieces are delicate fashion accessories, we maintain a strict refund and exchange policy to ensure hygiene, product safety, and fairness for all customers. Inspired by industry-standard jewellery and fashion policies.
🔁 Exchange Eligibility
We currently do not offer returns or exchanges for:
- Change of mind
- Style preference
- Minor color variations due to lighting/screens
- Delayed deliveries caused by courier partners
- Incorrect address or customer unavailability
However, we will gladly assist you if you receive:
❤️ A damaged product
❤️ A wrong item
❤️ A tampered package
📹 Mandatory Unboxing Video
To raise any complaint regarding a damaged, missing, or incorrect product:
- A clear, continuous unboxing video is compulsory.
- The parcel label must be visible in the video.
- Complaints without an unboxing video may not be accepted.
This helps us verify issues quickly and fairly.
⏰ Reporting Timeline
Please contact us within 24 hours of delivery if you face any issue with your order.
Requests raised after this period may not be eligible for review.
📦 Conditions for Exchange Approval
To qualify for an exchange:
✨ Product must be unused and unworn
✨ Original packaging, tags, and invoice must be intact
✨ Product should not show signs of damage caused after delivery
Once approved, our team will guide you through the next steps.
💳 Refund Policy
We generally do not offer direct monetary refunds.
If a refund is approved under exceptional circumstances, it may be issued as:
- Store Credit, or
- Refund to the original payment method (only in eligible cases)
Refund processing timelines may vary depending on your payment provider. Industry-standard refund timelines generally range between 5–10 business days after approval.
🚚 Exchange Shipping
- Customers may be required to bear shipping charges for exchanges unless the error occurred from our end.
- If a replacement product is unavailable, suitable alternatives or store credit may be offered.
❌ Order Cancellation
Orders are processed quickly to ensure fast dispatch.
Therefore:
- Orders cannot be cancelled once shipped.
- Cancellation requests placed immediately after ordering may be considered only if dispatch has not been initiated yet.
🚫 Non-Eligible Cases
The following situations are not eligible for refunds or exchanges:
- No unboxing video provided
- Used or damaged products after delivery
- Requests made after the reporting window
- Minor finish/color variations
- Refused COD orders
- Sale or discounted items (unless damaged/wrong item received)
📱 Need Help?
For any order-related assistance, feel free to contact us via Instagram DM, WhatsApp, or email with:
- Your Order ID
- Issue details
- Photos/videos for verification
Our support team will get back to you within 24 working hours.