🚚 Orders are usually dispatched
within 24–48 business hours after confirmation.

📍 Delivery across India typically
takes 3–7 working days depending on your location.

During launches, festive seasons, or high
order volumes, dispatch timelines may be slightly longer — but we’ll always
keep you updated.

Once your order is shipped, you’ll
receive tracking details via SMS and email so you can follow your package in
real time.

✨FREE shipping on prepaid orders above ₹1499

📦 A flat shipping fee may apply
on lower-value orders.

Additional COD handling charges may apply
where Cash on Delivery is available.

We accept:

●    UPI

●    Debit & Credit Cards

●    Net Banking

●    Cash on Delivery (selected
locations)

Yes, COD is available across most
locations in India.

Please note: COD orders may require a
small advance payment to confirm your order.

Repeated COD refusals may lead to
restrictions on future COD purchases.

We request customers to place COD orders
only if they genuinely intend to accept the parcel.

Orders are processed quickly to ensure
fast dispatch, so cancellations or modifications may not always be possible
once placed.

If you need urgent help, contact us
immediately after placing your order and we’ll try our best to assist.

For hygiene and quality reasons, we
generally do not accept returns or exchanges unless the product received is
damaged, defective, or incorrect.

❤️ Please record a clear unboxing video
while opening your parcel.

❤️ Contact us within 24 hours of delivery
with your order details and issue photos/videos.

❤️ The product must be unused and in its
original packaging.

Claims without an unboxing video may not
be eligible for review.

Approved refunds are usually processed
as:

●    Store Credit, or

●    Refund to the original payment
method (depending on the case)

Refund timelines may vary based on your payment
provider.

Yes! We try our best to capture every
product accurately under proper lighting.

However, slight variations in color or
finish may occur due to screen settings and lighting differences.

Our pieces are crafted with quality
materials and proper finishing, but jewellery care is important to maintain
shine and longevity.

We recommend:

●    Keeping jewellery away from water
& perfumes

●    Storing pieces in a dry place

●    Avoiding direct exposure to
moisture

To keep your jewellery looking beautiful:

✨Store separately in airtight packaging

✨Avoid contact with water, sweat, and chemicals

✨Wipe gently after use

✨Keep away from perfumes and lotions

You can reach us through Instagram DM,
WhatsApp, or email for any order-related queries.

Our support team typically responds
within 24 working hours.

Our team handles a high volume of
messages daily, especially during launches and sales.

Please allow us some time — we’ll get back to you as
soon as possible 🤍

Yes. Adding an item to your cart does not
reserve it until checkout is completed.

Some bestselling styles may return, while
limited-edition collections may not be restocked.

Follow our social media pages to stay
updated on drops & restocks.

Viran Jewels was built with a love for
statement accessories that feel trendy, expressive, and affordable — without
compromising on style.

Our
collections are designed to help you elevate every look, from everyday glam to
wedding celebrations ✨