Shipping Policy

At Viran Jewels, we’re committed to delivering your favourite accessories safely, quickly, and hassle-free ✨

Please read our shipping policy carefully before placing an order.

🚚 Order Processing & Dispatch

• All orders are usually processed within 24–48 business hours after successful payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• During sales, festive periods, launches, or high-volume days, dispatch timelines may be slightly extended. We truly appreciate your patience during such times. Inspired by standard jewellery brand shipping practices.

📍 Estimated Delivery Timeline

Once dispatched, estimated delivery timelines are:

• Metro Cities: 2–5 working days
• Other Cities & Towns: 3–7 working days
• Remote Locations: Delivery may take slightly longer depending on courier availability.

Please note that delivery timelines are estimates and may occasionally be affected by external factors such as weather conditions, courier delays, strikes, or unforeseen operational issues.

💳 Shipping Charges

✨ FREE Shipping on prepaid orders above ₹1499

📦 A standard shipping fee may apply on lower-value orders.

💵 Additional handling charges may apply on Cash on Delivery (COD) orders.

Shipping charges (if applicable) will be displayed at checkout before payment confirmation.

📱 Order Tracking

Once your order is shipped, you will receive:

• A tracking link via SMS and/or email
• Courier partner details
• Shipment updates from dispatch to delivery

Customers are requested to provide accurate contact details for smooth delivery updates.

🏠 Delivery Attempts

Our courier partners usually attempt delivery multiple times before returning a parcel.

Please ensure:

• Someone is available to receive the package
• Your mobile number and address are accurate
• Delivery OTPs (if applicable) are shared only upon receiving the order

Orders returned due to customer unavailability, incorrect address, or refusal may attract re-shipping charges.

❌ Incorrect Address / Failed Deliveries

Viran Jewels will not be responsible for delays or failed deliveries caused due to:

• Incorrect shipping details
• Incomplete addresses
• Unreachable phone numbers
• Customer unavailability during delivery attempts

Please double-check your details before placing an order.

📦 Tampered or Damaged Packages

If your package appears damaged or tampered with at the time of delivery:

❤️ Please record a proper unboxing video immediately.

❤️ Contact us within 24 hours of delivery with supporting photos/videos.

Claims raised without an unboxing video may not be eligible for review. Inspired by common jewellery brand quality protection policies.

💖 Cash on Delivery (COD)

COD is available in selected serviceable locations across India.

Please note:

• COD orders may require a small advance payment for confirmation.
• Repeated refusal of COD orders may lead to restrictions on future COD purchases.
• Any advance amount paid for COD confirmation is non-refundable if the order is refused at delivery.

⏳ Delays Beyond Control

While we aim for timely deliveries, Viran Jewels shall not be held liable for delays caused due to:

• Natural calamities
• Weather disruptions
• Logistics issues
• Public holidays
• Strikes or transportation disruptions
• Government restrictions or unforeseen circumstances

We will always try our best to keep you informed in case of unexpected delays.

📞 Need Help?

For shipping or delivery-related assistance, feel free to contact us through:

• Instagram DM
• WhatsApp
• Email Support

Please mention your Order ID for faster assistance 🤍