Privacy Policy

At Viran Jewels, your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit our website, place an order, or interact with us through our services.

By using our website, you agree to the practices described in this Privacy Policy. Inspired by standard e-commerce and jewellery brand privacy practices.

📌 Information We Collect

When you use our website, we may collect the following information:

Personal Information

• Full Name
• Email Address
• Phone Number
• Shipping & Billing Address
• Payment Details (processed securely through payment gateways)
• Order History

Device & Usage Information

We may automatically collect:

• IP Address
• Browser Type
• Device Information
• Time Zone
• Website activity and browsing behaviour
• Pages viewed and interaction data

This helps us improve your shopping experience and website performance.

💳 Payment Security

All online payments are processed through secure third-party payment gateways.

Viran Jewels does not store your debit/credit card details, CVV, OTPs, or banking passwords. Inspired by common Shopify and e-commerce privacy standards.

🛍️ How We Use Your Information

Your information may be used to:

• Process and deliver your orders
• Send order updates and tracking details
• Respond to customer support requests
• Improve our website and shopping experience
• Detect fraud or suspicious activity
• Send promotional offers, launches, and updates (only where permitted)

We only use your information for legitimate business purposes.

🍪 Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember your preferences
• Improve website functionality
• Analyse traffic and performance
• Personalise your browsing experience

You can choose to disable cookies through your browser settings, though some features of the website may not function properly afterward.

🤝 Sharing Your Information

We do not sell or rent your personal information to third parties.

However, we may share limited information with trusted service providers such as:

• Payment gateways
• Shipping and courier partners
• Website analytics providers
• Marketing and communication platforms

These third parties only receive the information necessary to perform their services securely and responsibly.

🔒 Data Protection & Security

We take reasonable security measures to protect your personal information from:

• Unauthorized access
• Misuse
• Loss
• Disclosure or alteration

While we strive to use commercially acceptable methods to protect your data, no online transmission or storage method can be guaranteed to be 100% secure.

📩 Marketing Communications

If you subscribe to our newsletter or promotional updates, we may send you:

✨ New launch announcements
✨ Offers & discounts
✨ Product recommendations
✨ Brand updates

You may unsubscribe from marketing communications at any time through the unsubscribe option available in emails or by contacting us directly.

🧾 Data Retention

We may retain your information for:

• Order processing and records
• Legal and tax compliance
• Fraud prevention
• Customer service purposes

You may request deletion of your data by contacting us, subject to applicable legal obligations.

👤 Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Delete your data
• Opt out of marketing communications

For any such requests, please contact our support team.

🔄 Changes to This Policy

Viran Jewels reserves the right to update or modify this Privacy Policy at any time without prior notice.

Changes will be effective immediately upon posting on the website. We encourage customers to review this page periodically.

📞 Contact Us

For questions regarding this Privacy Policy or your personal data, please contact us through:

• Instagram DM
• WhatsApp
• Email Support

Please include your name and order details (if applicable) for faster assistance 🤍