Terms of service

Terms & Conditions

Welcome to Viran Jewels ✨

These Terms & Conditions govern your access to and use of our website, products, services, and purchases made through our platform. By using our website or placing an order, you agree to comply with these terms. Inspired by standard e-commerce and jewellery brand terms of service policies.

📌 General Information

Throughout the website, the terms “we”, “us”, “our”, and “Viran Jewels” refer to Viran Jewels.

By accessing this website, you confirm that:

  • You are at least 18 years old or using the website under parental supervision.
  • You agree to provide accurate and complete information while placing orders.
  • You will use this website only for lawful purposes.

🛍️ Products & Pricing

We strive to display all products, descriptions, pricing, and images as accurately as possible.

However:

  • Slight variations in colour or finish may occur due to lighting and screen settings.
  • Product availability may change without prior notice.
  • Prices are subject to change at any time without notice.
  • We reserve the right to discontinue or limit quantities of any product.

💳 Payments

We accept secure payments through trusted payment gateways, including:

  • UPI
  • Debit & Credit Cards
  • Net Banking
  • Cash on Delivery (selected locations)

Viran Jewels does not store your confidential payment details such as card numbers, CVV, OTPs, or banking passwords.

🚚 Shipping & Delivery

Orders are usually processed and dispatched within 24–48 business hours.

Estimated delivery timelines may vary depending on your location and courier operations.

Please refer to our Shipping Policy for complete details regarding:

  • Shipping timelines
  • Delivery attempts
  • Shipping charges
  • COD policies
  • Delays and courier issues

🔁 Returns, Refunds & Exchanges

We generally do not accept returns or exchanges unless:

❤️ The product received is damaged
❤️ A wrong item was delivered
❤️ The package was tampered with

A proper unboxing video is mandatory for any claim.

For complete details, please review our Refund & Exchange Policy.

📹 Intellectual Property

All website content including:

  • Product images
  • Videos
  • Graphics
  • Logos
  • Branding
  • Text content
  • Designs

are the intellectual property of Viran Jewels and may not be copied, reproduced, distributed, or used without prior written permission. Inspired by common fashion brand intellectual property clauses.

🚫 Prohibited Activities

You agree not to:

  • Use the website for fraudulent or unlawful purposes
  • Attempt to interfere with website security or functionality
  • Upload harmful software, malware, or viruses
  • Misuse discount codes or promotional offers
  • Copy or exploit website content without permission

📱 Communication & Support

By placing an order with Viran Jewels, you consent to receive communication related to:

  • Order updates
  • Shipping notifications
  • Customer support responses
  • Promotional messages and offers (where applicable)

You may opt out of promotional communication at any time.

⚠️ Limitation of Liability

Viran Jewels shall not be held liable for:

  • Delays caused by courier partners
  • Natural calamities or unforeseen circumstances
  • Minor colour or finish differences
  • Customer-entered incorrect addresses or contact details
  • Damages arising from improper handling or storage after delivery

Our liability shall be limited to the value of the purchased product only. Inspired by standard e-commerce limitation clauses.

🔒 Privacy

Your personal information is handled securely and in accordance with our Privacy Policy.

We do not sell customer information to third parties.

📝 Modifications to Terms

Viran Jewels reserves the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice.

Continued use of the website after changes are posted constitutes acceptance of those changes.

⚖️ Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising in relation to the use of this website or purchases made through it shall be subject to the jurisdiction of Indian courts.

📞 Contact Us

For any questions regarding these Terms & Conditions, feel free to contact us through:

  • Instagram DM
  • WhatsApp
  • Email Support

Please include your Order ID (if applicable) for faster assistance 🤍